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Return and Refund policy

Refund Policy

We do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

Full Refund Possible If:

 you received a defective item;

the ordered item(s) is damaged during transit;

the ordered item(s) is past its expiry date.


Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card, Net Banking, UPI (Unified Payment Interface), Razorpay please allow 8 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing and we have no control over that.

How to Request a Refund: 

 

To request a refund, simply email us your order details, including the reason why you're requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.


If you have any queries, do call our help desk at 18001235275, email us at sugaheal@trigonellalabs.com. We're here for you! 

 Return Policy

We do our best to ensure that the Products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify SugaHeal Customer Support immediately or within [7] working days of receiving the Products, to ensure prompt resolution. Please note that we will not accept liability for such delivery issues if you fail to notify us within [7] working days of receipt.

 Return Policy Exceptions:

Please note that we are unable to offer replacements or exchanges for the scenarios:

Opened or used boxes will not be accepted as returns.

For issues like flavour like/dislike, allergic reactions, flavour differences from one brand to other etc., products will not be applicable for return.

Return request is made outside the specified time frame.

Product is damaged because of use or product is not in the same condition as you received it.

Products with tampered or missing serial numbers and MRP label.

Products that are returned without original packaging.

Improper storage of product. (As instructed on the product packaging)

Also, we reserve the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as "Note: This item cannot be returned for a refund or exchange."

Contact Us

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SugaHeal is an ayurvedic add-on therapy for people with diabetes. Which helps to maintain healthy blood sugar level and healthy Glycated Hemoglobin (HbA1c), reduces external insulin dosage, with lesser risk of Hypoglycemia.

Our Store

Address:

102, Airy Apartments, 878 Bootee Street, Pune – 411001, Maharashtra India.

Contact us:

18001235275

+91 91 5829 0707

sugaheal@trigonellalabs.com

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